Vintage Mortise Lock Service: getting ready

You bought a house with its original hardware and a bag of loose keys. Some open interior doors, some fit nothing, and the front door lock has a keyhole shaped for a key you do not have. You would like the original lock kept and made to work.

Worth answering before the call

Do you own the home or rent it, and who should receive the keys? Does the deadbolt throw fully with the key or the thumb-turn? Is the trouble worse with the door closed than with it open?

What do I get at the end of the visit?

A lock you have tested yourself from both sides, keys counted into your hand with a spare, any parts that were removed if you want them, and a short written note of what was done: case type, parts replaced, keys made, strike adjusted. For a bit-key lock the locksmith keeps the details needed to cut further keys later. You also get shown where the yearly drop of oil goes.

The lock works with the door open but not when it is closed. Is the lock broken?

Almost certainly not. That pattern means the door has moved in its frame so the latch and bolt no longer meet the strike squarely. Solid wood doors in older houses swell in humid weather and settle on their hinges over the years. The service adjusts or shims the strike and tightens or packs the hinges so the bolt throws without lifting the door, and the lock itself is usually cleaned and lubricated at the same time.